When are purchases shipped?

How much will my shipping cost?

How long will my package take to get to me?

Can my purchase be gift wrapped?

What is the Happy Sew Lucky return policy?

Can I wash the fabric?

I have a blog and would like to post a photograph of my Happy Sew Lucky project. Is this allowed?

I made a mistake on my project and ruined the fabric. Can you send me a replacement?







WHEN ARE PURCHASES SHIPPED?
We aim to ship all transactions within 3 business days - unless we are at a show or away, in which case there will be a notification posted. If you have a deadline let us know, and we will do our and accommodate you.


HOW MUCH WILL MY SHIPPING COST?
Orders up to $50.00 Shipping = $5.00
Orders from $50.01 to $90 Shipping = $15.00
Orders from $90.01 to $150 Shipping = $25.00
Orders from $150.01 to $200 Shipping = $30.00
Orders over $200 Shipping = $35.00

Expedited shipping / Fedex / UPS: If you need your package in a hurry email us to get options and a shipping estimate.
Note that USA orders may have duties & customs broker charges. These are the buyers responsibility.

International shipping rates: Contact us for an estimate and shipping method options. (List items wanted & country being shipped to) If you live in a country with unreliable mail service we will insist on a shipping method that is traceable. Note that some countries have duties & customs broker charges. These are the buyers responsibility.

These shipping rates apply to RETAIL orders only. Contact us for Wholesale order shipping rates.
Contact us for Wholesale order shipping rates.


HOW LONG WILL MY PACKAGE TAKE TO GET TO ME?
CANADA:
We usually ship regular mail with Canada Post, however, depending on the number of items ordered, sometimes Xpresspost is the same cost as regular mail. In this case we use Xpresspost is 2 days for delivery to cities, and 3-4 days for more remote areas in Canada. (Add a max of 3 days for Happy Sew Lucky handling)

USA:
We use Canada Post with regular shipping. This usually takes about 7 - 10 days. Occasionally USA and International packages get stuck at customs in the country they are going to. Any delays caused by customs is out of our hands and we will not be held responsible. . If you would prefer a different shipping method that is traceable please send us an email and we'll contact you with the rates.

INTERNATIONAL:
Delivery times for regular mail varies from country to country. We can discuss options at the time of estimating your shipping costs.


CAN MY PURCHASE BE GIFT WRAPPED?
If your purchase is a gift, email us to let us know and we will gift wrap it for a small charge of $3.00. Don't forget to send us a message for the gift tag so the lucky recipient knows who it is from!


WHAT IS THE HAPPY SEW LUCKY RETURN POLICY?
Like most sewing patterns, Happy Sew Lucky patterns and kits can NOT be returned unless they are defective or we made an error in the shipment. Email us within 30 days of invoice date to notify us of the problem, and we'll sort it out for you.


CAN I WASH THE FABRIC?
Do not wash the fabric provided in your kit prior to assembly. It will cause the fabric to shrink and the pieces may not match up afterwards. For the baby stuffies and book: Once you have completed your Happy Sew Lucky project, you can machine wash it in warm water and line dry it. We don't recommend washing the kits that have additional pieces hand-stitched on (eg: Angel, Santa, Birds) as these may tear or come off during machine washing.


I HAVE A BLOG AND WOULD LIKE TO POST A PHOTOGRAPH OF MY HAPPY SEW LUCKY PROJECT. IS THIS ALLOWED?
Yes, we'd love you to share the love. But let us know so that we can link to your blog, and share the love back.

I MADE A MISTAKE ON MY PROJECT AND RUINED THE FABRIC. CAN YOU SEND ME A REPLACEMENT?
We have gone to great lengths to write and illustrate clear instructions. We have also tested these instructions on a number of crafters with varying levels of expertise. In addition we have added a very clear note at the beginning of the instructions, that for best results, they need to be followed step by step. For this reason Happy Sew Lucky cannot be held responsible for damaged kits due to instructions not being followed.